Citibank set out to link their brand with entertainment by offering cardholders 10,000+ exclusive experiences, pre-sales, and access upgrades. But the general public - customers and prospective customers alike - still didn’t associate Citi with entertainment. We worked with them to champion their involvement in dining, music, sports, and comedy verticals.
Citibank + GCF
CAMPAIGN
For the last 7 years, Citi has partnered with the Global Citizen Festival (GCF), an event in Central Park that brings together top music with world leaders to make commitments toward health, gender equality, education, eliminating poverty, and other social issues. Guests earn their tickets by taking a series of actions to effect change around the world.
In keeping with a festival built on individual actions, we created custom content celebrating festival attendees. By showing off their involvement, we were able to In addition, we partnered with two digital influencers to amplify Citi’s presence onsite, humanizing the financial services brand and exposing to the partnership.
goals
Generate awareness of Citi + Global Citizen Festival partnership; drive brand favorability.
audience
Citi identified their target demographic as Progress Makers - young, ambitious, optimists, who are passionate about new experiences. They are actively looking for opportunities and are tapped into the latest cultural trend or experience. They gravitate toward cities. Money is critical to drive experiences but it is not their sole focus in life.
With these guidelines in mind, we pursued Music Festival Fans:
Fans of artists participating in GCF
Consumers with a demonstrated interest in social impact
New York City-area Geo-Targeting
MY Role
I developed a conceptual narrative, identified and vetted influencers, worked directly with production teams and influencers onsite to capture and edit content, and worked lockstep with P1T (paid media agency) to whitelist influencer posts for Citi.
RESULTS
Following this campaign, Citi launched an enhanced/global 3-year partnership with GCF built around shared efforts in Sustainable Finance & Innovation.
Increased engagement rate, year-over-year.
Exceeded all benchmarks by more than 100%.
9 Posts:
1,709,163 Impressions
480,212 Engagements
28.10% Engagement rate